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Our most frequently asked question is: Where can I use Flightful?
A: Flightful can be used on inflight Wi-Fi networks onboard aircraft equipped with Telekom Flynet. Note that not 100% of flights are connected yet, so service availability can vary depending on the aircraft used by the airline.

What is Flightful Free messaging plan?

A: Flightful’s basic service provides free messaging on Signal, WhatsApp, Messenger, iMessage, and Google Messages. It allows text-only messages and emoticons. Images/videos, GIFs or other media, and other types of attachments are blocked. To access more apps and services, subscribe to Premium plan. To surf the web, upgrade to full internet access via in-app purchase.

A: Premium plan provides access to more Flightful supported apps. Check the full and updated list of supported apps here.

A: Switch your phone to airplane mode. Connect to a Flightful compatible network through Wi-Fi and turn Flightful ON. You can start using messaging apps normally.

A: Flightful’s Free plan only allows text-based messaging as a basic service. To send and receive all media, and other types of attachments, subscribe to Premium plan. To surf the web, upgrade to full internet access via in-app purchase.

A: Flightful’s Premium plan allows you to send and receive email messages on Gmail, Outlook, Apple Mail, Yahoo, and AOL. See the updated list of apps and services supported in the Premium plan here.

A: Flightful’s basic service is only text-based messaging on WhatsApp, Facebook Messenger, iMessage, and Google Messages. To use Facebook and other social media apps, you need to subscribe to full internet access available via in-app purchase. See the full list of supported apps in Free and Premium plans here.

Where can I use Flightful?

A: Flightful can be used on inflight Wi-Fi networks onboard aircraft equipped with Telekom Flynet. Note that not 100% of flights are connected yet, so service availability can vary depending on the aircraft used by the airline.

A: Flightful can be used on in-flight Wi-Fi networks onboard of the following supported airlines (Note that not 100% of flights are connected yet, so service availability can vary depending on aircraft used by the airline.): Aer Lingus, Air Europa, Austrian Airlines, Lufthansa, TAP Air Portugal, United Airlines, & United Express.

A: You can test your Flightful connectivity in-flight through the Flightful Bot available in WhatsApp and Messenger. Add Flightful Bot to your WhatsApp contacts and the Flightful Test Bot to your Facebook Messenger.

Type and send help and you will receive a reply of available commands to test your connectivity. This means you are successfully connected! If you do not receive a reply, check if the:
1. Wi-Fi is ON
2. Flightful compatible network is present and that you are connected to it
3. VPN is ON
4. Status on the home screen is online

A: This means that your flight is not supported. All supported networks are annotated in device Wi-Fi settings as “Flightful compatible”.

A: In most airlines, the internet connection is provided only if the aircraft is at cruising altitude (above 10000 ft.). Due to technical limitations of satellite technology, there can be interruptions in connectivity during the flight (ie. high latitudes, aircraft turns etc.).

Can I purchase full internet access?

A: Yes. Flightful offers full internet access via in-app purchase on iOS. Internet access on Android will be available in Q2 2021. However, if you choose to purchase internet access from the airline or any other provider, switch Flightful OFF and proceed with your transaction.

A: Yes, all pre-downloaded content, ie. Netflix series, YouTube videos, Spotify playlists, podcasts etc. can be used normally while using Flightful.

A: Upgrade to Flightful’s full internet access via in-app purchase to start surfing the web. Available on iOS now and on Android in Q2 2021.

A: If you have access to the full internet from your airline, then you don’t need Flightful on top of that. Just log in to the internet following the airline provided instructions.

A: Flightful works only when the aircraft is connected. Airline connectivity is usually turned off during take-off and landing. Unless the airline provides gate to gate internet access, Flightful will not work. We suggest turning Flightful OFF when you’re not using it, just like when you log off your computer at the end of your day.

A: Usually airlines provide onboard entertainment using their own apps. Onboard entertainment works in most cases in parallel with Flightful. However, we suggest turning Flightful OFF if any problems occur with airline provided entertainment.

What phone models are supported?

All iPhone 6s and newer running iOS 13.
All Android devices running Android 6 and newer.

A: Download and install the app from the AppStore/Google Play Store and register with your mobile number.

A: After 15 seconds you can click “New code” and a new one will be sent to you. If code was not received due to an error in typing your mobile number, click “Start again”.

A: VPN technology is used to establish a secure connection which is essential for Flightful to work.

A: Low power mode or battery saving mode can be turned off from your phone settings under Battery settings.

A: Flightful registration is only possible if you have cellular coverage and your device can receive an SMS.

A: Just download Flightful app from Apple AppStore/Google Play Store and reinstall it to your device.

Is Flightful safe to use?

A: Yes. Flightful uses VPN technology to encrypt all traffic between your device and ground station. Flightful is not collecting any user data nor sharing it with 3rd party providers.

A: The only user data that Flightful has is your mobile number. This is used only for verification. No personalised data about usage of the service is collected by Flightful.

A: No, it’s not and it’s never going to be shared.

I need customer support help.

A: Support can be received by clicking “Feedback” on Flightful main screen or via email to [email protected]

Coming soon on Google Play Store.
We'll keep you updated